Politique de remboursement

1. Our Commitment to Quality

At Kiara Smart, we curate a focused ecosystem of high-quality productivity tools. We understand that for an efficient lifestyle, your equipment must be flawless. Our return policy is governed by strict professional standards to ensure that every client receives reliable, authentic products.

2. The Reliability Guarantee (Defective Products)

If a product fails to meet manufacturer standards:

  • Verification: You must notify us immediately of any defect. All items are tracked via serial numbers. To be eligible for a replacement or credit, the returned item’s serial number must match the one recorded on your Kiaria Smart invoice.
  • Inspection: Once the item is received at our Canadian processing center, it will undergo a technical inspection. If the defect is confirmed, we will issue a replacement or a full credit.
  • Ineligibility: If the serial number does not match or if the defect is found to be due to unauthorized tampering or user error, the claim will be declined.

3. Client Support & Ordering Errors

We understand that workflows change. If you have ordered an item in error:

  • Return Window: Claims must be initiated within 14 calendar days of the original invoice date.
  • Restocking Fee: A 20% restocking fee is applied to all returns resulting from ordering errors. This fee supports our high-efficiency logistics and quality control verification process.
  • Condition: Items must be in pristine, factory-sealed condition. If a seal is broken, the product is no longer considered resellable at a high-end standard.
  • Non-Resellable Returns: If an item is returned and found to be expired or in poor condition, a 50% restocking fee may apply, or the credit may be denied.

4. Picking & Shipping Error Rectification

In the rare event that our automated fulfillment system dispatches the incorrect item:

  • Reporting: Discrepancies must be reported within 48 hours of receipt.
  • Documentation: You must provide clear photographs of: (1) the item received, (2) the shipping container with the label visible, and (3) the tracking number on the label.
  • Our Process: We will perform an immediate inventory count at our warehouse. Upon confirmation of the error, we provide a prepaid return label and priority-ship the correct item to you.

5. Carrier Claims (Lost or Damaged in Transit)

We take full responsibility for your shipment until it reaches your door.

  • Management: If a carrier loses your package, Kiara Smart manages the claim directly. We provide weekly updates until the carrier accepts the claim and a resolution is reached.
  • Notification: Please report non-delivery within 5 business days of the expected delivery date.

For all inquiries regarding returns, please contact the Kiara Smart Support Team at support@kiarasmart.com with your order number ready.