Politique de remboursement

Last updated: July 14, 2026

1. Return Timeframe

Returns must be requested within 30 days of receiving your item.

2. Return Authorization Required

You must email support@kiarasmart.com to obtain an RMA (Return Merchandise Authorization) number before returning an item.

Returns sent without prior authorization or a valid RMA number will be rejected.

3. Return Conditions and Shipping Costs

Change-of-Mind Returns

Items must be unopened, sealed, unused, and in their original packaging. Customers are responsible for return shipping costs.

Damaged or Defective Items

Damaged or defective items must be returned with all original components. 18075735 Canada Inc. dba Kiara Smart will cover the return shipping costs and provide a prepaid shipping label.

4. Non-Returnable Items

The following items cannot be returned:

  • Consumable products: Coffee pods, tea pods, and other food or beverage products.
  • Opened products: Opened or used cleaning and maintenance liquids, including descaling solutions.
  • Used or incomplete products: Items that have been used, washed, altered, damaged after delivery, or returned without their original packaging, accessories, manuals, labels, or components.
  • Final-sale products: Gift cards and items clearly marked “Final Sale” before purchase.

These exclusions do not apply to products that arrive damaged, defective, incorrect, or are otherwise protected under applicable consumer-protection law.

5. Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

After the refund is issued, banks and payment processors may require an additional 3 to 7 business days to post the funds to your account.

6. Return Address

18075735 Canada Inc. dba Kiara Smart
290 Rue Jacques
Laval, QC H7P 0N8
Canada

(Do not return any item to this address without first obtaining a valid RMA number.)

For all inquiries regarding returns, please contact the 18075735 Canada Inc. dba Kiara Smart Support Team at support@kiarasmart.com with your order number ready.